At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity. The Sr. Program Manager, Americas Customer Experience, is a core member of Amazon's Customer Service (CS) organization. This team proactively engages with business stakeholders across the company to leverage the voice of the custo…